hemo-logoThe Canadian Medical Association (CMA), the Canadian Nurses Association (CNA) and the Health Action Lobby (HEAL) tasked a Health Providers Steering Committee to look at the way care is delivered in Canada. As you know, health care is designed from the provider’s point of view, whether that provider is a hospital, a clinic or an individual. The provider’s schedule and planners’ responsibilities currently suit them more than they do the needs of patients*. The way care is delivered generally lacks co-ordination and integration and varies widely between the federal government, provinces, territories and municipalities.

To tackle the challenge of this reality, the CMA, the CNA and HEAL, with patients, participated in two summits (May 2012 and February 2013) to define the elements of a functionally integrated health-care system and to articulate how this would lead to effective continuity of care for patients. They were then able to draft patient expectations for continuing care.

This resulted in an agreement on five foundations for integrated care as well as a series of patient expectations for their care journey through the healthcare system. There was an assumption made that, when patient expectations that support the five foundations of integrated care are met, the result is better health, better care and better value for Canadians.

A short summary of the summit series is attached. Integration a new direction for Canadian health care

In order to validate that this is a true representation of patient expectations for effective continuing care, we ask that you complete a short survey.

The data compiled will be shared amongst the Health Providers and health system planners in Canada and will hopefully validate our work and continue towards our vision that “By 2025 Canadians will have the best health and health care in the world”.

Please disseminate this to as many of your members as possible and encourage them to participate.

Your contribution to this important work is valued and appreciated.

Please allow 6 minutes to complete. The survey will be available until Friday, April 25, 2014.

To access the survey:  http://fluidsurveys.com/surveys/cmapead/patient-provider-expectations/

If you have questions, please contact Nadia Potvin-Piché of the CMA by email at: Nadia.Potvin-Piche@cma.ca

Thank you,

*While recognizing various preferences for describing individuals who want to access the health-care system (including patients, clients, users, consumers, persons), for simplicity, we use the word “patients” throughout.